Terms of service
Last updated: 27th December 2025
OVERVIEW
Welcome to veovi.
The terms “we”, “us” and “our” refer to Veovi Ltd.
Veovi operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with our Privacy Policy [LINK] and any other policies referenced herein, govern your access to and use of our Services.
By visiting, interacting with or purchasing from our Services, you agree to be bound by these Terms.
If you do not agree, you must not use or access our Services.
SECTION 1 — ACCESS & ACCOUNTS
By using our Services, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
To access certain Services or place an order, you may be required to provide personal information, including your email address, billing details, payment information and shipping address. You confirm that all information provided is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred, sold or assigned to another party.
SECTION 2 — OUR PRODUCTS
Veovi products are food supplements designed for everyday hydration support.
Important notes:
Products are not medical products
Products are not intended to diagnose, treat, cure or prevent any disease
Products should not replace a varied, balanced diet and healthy lifestyle
Product images and colours shown on our website are for illustrative purposes only and may vary depending on your device and screen settings.
We reserve the right to:
Modify product descriptions at any time
Limit quantities per order
Discontinue any product without notice
SECTION 3 — ORDERS & ACCEPTANCE
Placing an order constitutes an offer to purchase.
An order is only accepted once payment has been processed and you receive an order confirmation.
We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, stock limitations or suspected misuse.
Purchases are for personal, non-commercial use only. Resale or export is prohibited without written consent.
Returns and refunds are governed solely by our Returns & Refunds Policy [LINK].
SECTION 4 — PRICING & BILLING
All prices are listed in GBP (£) and include VAT where applicable.
Prices, promotions and availability may change without notice. The price charged will be the price shown at checkout at the time your order is placed.
You agree to provide accurate payment information and authorise us to charge your selected payment method.
SECTION 5 — SHIPPING & DELIVERY
We currently ship within the United Kingdom only.
Delivery times are estimates and not guaranteed. Once an order is handed to the courier, risk of loss passes to you.
Veovi is not responsible for delays caused by couriers, customs, strikes, weather events or circumstances beyond our control.
SECTION 6 — INTELLECTUAL PROPERTY
All content on the Services — including text, imagery, branding, product names, logos, graphics, videos and design — is the property of Veovi Ltd or its licensors and is protected under UK and international intellectual property laws.
You may use the Services for personal, non-commercial use only.
No content may be copied, reproduced or distributed without prior written permission.
SECTION 7 — OPTIONAL & THIRD-PARTY TOOLS
Our Services may include access to third-party tools or services which we do not control.
All third-party tools are provided “as is” and “as available”. Veovi accepts no responsibility for their operation or use.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of third-party sites. Accessing them is at your own risk.
SECTION 9 — SHOPIFY PLATFORM
Veovi is powered by Shopify. However, all purchases are made directly with Veovi Ltd.
You acknowledge that Shopify is not responsible for any aspect of your transaction with Veovi, and you release Shopify from any claims relating to purchases made through our store.
SECTION 10 — PRIVACY
Your personal data is handled in accordance with our Privacy Policy [LINK].
Because our store is hosted on Shopify, your data may be processed by Shopify and its service providers as required to operate the Services.
SECTION 11 — FEEDBACK & USER CONTENT
Any feedback, reviews or suggestions you submit grant Veovi a royalty-free, perpetual, worldwide licence to use, reproduce and display such content for business purposes.
We are not obligated to compensate for or respond to feedback submitted.
SECTION 12 — ERRORS & OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions relating to product information, pricing or availability at any time without notice.
SECTION 13 — PROHIBITED USES
You agree not to misuse the Services, including but not limited to:
Violating any applicable laws
Infringing intellectual property
Harassing, abusing or defaming others
Uploading malicious software
Engaging in fraudulent activity
We may suspend or terminate access if these Terms are breached.
SECTION 14 — TERMINATION
We may terminate or suspend access to the Services at any time without notice if you violate these Terms.
All provisions relating to intellectual property, disclaimers and liability survive termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available”, without warranties of any kind, except where prohibited by UK law.
We do not guarantee uninterrupted access or that products will meet personal expectations.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Veovi shall not be liable for indirect, incidental or consequential damages arising from use of the Services or products.
Nothing in these Terms limits your statutory consumer rights under UK law.
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless Veovi Ltd and its partners against claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 — SEVERABILITY
If any provision is found unenforceable, the remaining provisions shall remain in full force.
SECTION 19 — ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Veovi regarding use of the Services.
SECTION 20 — ASSIGNMENT
You may not assign these Terms without our written consent. We may assign or transfer our rights at any time.
SECTION 21 — GOVERNING LAW
These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the English courts.
SECTION 22 — CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
SECTION 23 — CONTACT DETAILS
Veovi Ltd
128 City Road
London, EC1V 2NX
United Kingdom
Email: hello@veovi.com
Company Number: 16502043
VAT Number: 500224167
